Delete your account
Can Cleaning Software
1. What this page is for
Can Cleaning Software provides this page so you can request deletion of your personal staff account and associated personal data without signing in. It is operated by Josh McCauley LLC.
This page is for people who have a login to Can Cleaning Software (owners, administrators, office staff, technicians, and sales representatives). It is not a way for one business to erase another business’s customer list.
2. How to request deletion
Option A — In the mobile app (recommended if you can sign in)
- Open the Can Cleaning Software mobile app and sign in
- Open the menu → Account → Delete Account
- Confirm with your password
- You will see a confirmation status in the app
Option B — This public form
Submit the form on this page with the email address on your account. We record a tracked deletion request in our support system and contact you at that email to verify your identity before deleting personal account data. Do not send payment card numbers or passwords in the notes field.
Option C — Email
You may also email support@cancleaningsoftware.com from the address on your account and ask us to delete your personal account.
This page is available without signing in at /delete-account on the Can Cleaning Software website.
3. What is deleted
When a personal account deletion is completed, we remove or unlink:
- Your sign-in credentials and profile name/email on the account
- Mobile device and push-notification registrations for that login
- Live Activity registrations for that login
- Permission-group memberships for that login
- Technician profile links for that login (past jobs keep their history with the technician field cleared)
- Sales-representative login links (commission and sales history rows are retained for the business)
- Customer portal login links tied to that user, when present
4. What may be retained
We do not promise immediate or complete deletion of every record that mentions you. The product retains information the business or the platform must keep to operate safely and meet legal or contractual duties, including:
- Company/business account, subscription, and billing status
- Customer records, invoices, payments, routes, and service history belonging to the business
- SMS consent and opt-out evidence (so a later message does not ignore a prior STOP)
- Security logs and audit history (personal user references may be cleared while the event remains)
- Payroll, tip, or commission rows that the business still needs for accounting
We do not apply one retention period to every record. Billing, consent, security, and legal records may be kept for as long as those obligations apply. Operational business data stays with the company account until that business deletes it through its own settings or a separate business-closure process.
“Delete all operational data” in company settings is a different, administrator-only company reset. It is not used as a substitute for personal account deletion.
5. Sole owners and last administrators
If you are the last person who can manage users for a company, we will not silently delete your login in a way that orphans the business, and we will not delete the company automatically. Your request is tracked as awaiting ownership transfer or business closure. Support will help transfer ownership to another administrator or close the business through the approved platform process.
6. After you submit
- Public form and email requests are tracked and are not discarded; we verify identity before deleting
- In-app requests that can complete personal deletion do so after password confirmation and then sign you out
- Repeated requests for the same open email or account return the existing tracked request (idempotent)
- Questions: support@cancleaningsoftware.com
7. Privacy policy
See also our Privacy Policy, which describes account deletion and data retention.
See also our Privacy Policy.